Hirehub Management Malaysia

Operation Manager

EMS
March 21, 2024
Operation Manager

Qualifications

1. Bachelor degree or above, major in electronics;
2. Over 10 years of experience in plant quality manager or operation manager position, preferred with experience in electronics industry;
3. Familiar with ISO quality system, 8D, FMEA, APQP and other quality management tools;
4. Have a deep understanding of the quality management process, management means and mode of modern enterprises, and dare to accept the challenge of overall quality improvement of entrepreneurship enterprises;
5. Familiar with quality management system and operation rules, careful and rigorous, good at communicating with people, initiative, good team spirit and leadership ability, strong analytical and problem-solving ability, good quality project management ability;
6. Have technical or manufacturing experience in EMS industry;
7. Skillful use of basic office software and excellent oral and written English

Responsibilities

  1. Audit
    • Internal Audit
      • Establish/update framework for regular internal audits of primary and support processes.
      • Plan annual internal audit, inform concerned parties, and ensure effective implementation.
      • Initiate and organize unplanned internal audits.
      • Collaborate with process responsibility to formulate solutions and action plans for audit findings, ensuring regular follow-up.
    • External Audit
      • Ensure timely preparation for external audits.
      • Take timely action based on conclusions and recommendations of external auditors.
    • Vendor Audit/Customer Audit
      • Establish/update supplier/customer audit framework.
      • Plan regular audits, inform relevant parties, and ensure effective implementation.
  2. Process Efficiency
    • Monthly review and analysis of KPIs for performance and overall efficiency.
  3. Manage Customer Claims Related to Quality
    • Audit customer requirements on a daily basis.
    • Develop/update non-conforming and CAPA procedures.
    • Ensure follow-up by all departments.
    • Periodically conduct analysis of customer claims, provide analysis conclusions and solutions during management meetings.
    • Ensure regular tracking of solution implementation.
  4. Verification
    • Ensure timely process validation according to set requirements and methods.
  5. Environmental Compliance
    • Lead and organize the company’s environmental compliance implementation.
  6. Compliance of Company Policies and Procedures with the Law
    • Audit and formulate company policies and procedures.
    • Ensure full implementation of local and company policies and procedures, and compliance with all departmental activities.
  7. Product Documentation and Implementation
    • Develop production documents.
    • Develop files for changing orders.
  8. Non-Conformity Management
    • Manage framework and requirements for non-conformity management.
  9. Budget
    • Prepare departmental budgets.
    • Ensure activities of all departments align with the budget.
  10. Technological Development Strategy
    • Develop strategy on technological development.
    • Ensure effective implementation through annual planning and control.
  11. Improvement and Maintenance of Equipment
    • Regular maintenance and non-planned repair of equipment.
    • Equipment improvement, upgrading, and investment.
    • Ensure full and timely technical support to meet product quality requirements.
  12. Investment Planning and Implementation
    • Set up requirements and investment priorities for cost-effective equipment replacement.
    • Review requests for investment and get approval from General Manager.
    • Purchasing/ordering of technical equipment.
    • Upgrade/development of technical skills and competencies.
    • Ensure timely equipment installation and documentation.
  13. Efficiency Improvement of Technological Processes
    • Regularly analyze possibilities, set up targets for improvement.
    • Plan and develop technological processes.
    • Ensure regular control and analysis of work time quotas and efficiency of methodology.
  14. Product Technical Development and Implementation
    • Develop test development and test equipment.
    • Monitor production documentation.
    • Ensure effective customer communication.
    • Evaluate change orders and new requests, control technical changes.
  15. Business Intelligence
    • Analyze opportunities/trends.
    • Keep updated on new technologies.
    • Propose new technologies/methods.
  16. Personnel and Performance Management
    • Establish departmental KPIs.
    • Develop reporting framework.
    • Plan department resources and identify training needs.
    • Ensure implementation of training plans and performance improvement.
  17. Environmental Responsibility
    • Responsible for maintenance and protection of the internal and external environment of the company, and abide by the company’s environmental management policy.